In accordance with art. 54 of the consumer code, you can exercise the right of withdrawal from the contract providing your statement describing your decision to withdraw via certified email (PEC) to firstname.lastname@example.org or via registered post to Spotti S.r.l. Viale Piave 27, 20129 Milan
In accordance with art. 57 of the consumer code, once the contract has been withdrawn, the products to be returned must be delivered to the courier within fourteen (14) days from the date on which you informed the seller of your decision to withdraw from the contract.
As laid down by Italian Legislative Decree no. 206 dated 6/9/2005 and by Art.55 of the Consumer Code, the right of withdrawal provided by these terms of sale does not apply to tailor-made or clearly customized goods or those that, by their nature, cannot be re-shipped or risk deteriorating or altering rapidly. If the right of withdrawal is not applicable on the products on sale, the Site shall show the phrase "right of withdrawal not applicable" in the product data sheet, in the page of the purchase procedure or in the order confirmation sent via email. We kindly invite you to always check the presence of this phrase.
1. Conditions for exercising the right of withdrawal in accordance with art. 52 of the Consumer code
The right of withdrawal is intended to be exercised correctly if the following conditions are fully complied with:
a. The right of withdrawal must be correctly exercised within fourteen (14) days of receipt of the products following one of the above-mentioned modalities;
b. The products must not have been used;
c. The identification tag must still be attached to the products and constitutes an integral part of the asset (see article 5 below);
d. The products must be returned in their original packaging (if you want to return a kit, you must return all the items that compose it);
e. Returned products must be delivered to the forwarder within fourteen (14) days from the time you have informed the seller of your decision to withdraw from the contract;
f. The products must not be damaged.
If you have complied with all the conditions required, the seller, in accordance with art. 56 of the consumer code, will fully reimburse you the price of the products purchased.
2. How to return the products to the seller
If you correctly exercise your right of withdrawal, you will receive an email message at the email address provided when registering. This email shall bear all the necessary instructions in order to return products: file number, how to label packages and where to send the packages.(or the contact numbers of a forwarding agent with whom you can arrange the pickup).
3. Verification of conformity of returned products
You will be contacted if your return cannot be accepted because it does not comply with the conditions set out in the previous paragraphs. In the event that your return is not in conformity with the conditions set out in points a), e) and f) of paragraph 1 above, or in the case of art. 59 of the consumer code, you can choose to have back the products purchased at your expense. In case you refuse this shipment, the seller reserves the right to retain the products and the amount corresponding to the purchase price of the products.
We also remind you that, according to art. 57, paragraph 2, of the consumer code, you will be responsible for decreased value of the products returned to the seller, resulting from the use of the products other than that necessary to ascertain its nature, characteristics and operation. Therefore, in the event that your return cannot be accepted because it does not comply with the conditions set out in (b), c) and (d) of paragraph 1 above, you may choose to accept the refund, which will be communicated to you by the seller, with the decreased value of the returned products, or to have back the products purchased at your expense. In this last case, if you refuse the shipment, the seller will have the right to retain the products and the amount indicated for the deduction of the reimbursement, due to the decreased value of the returned products.
The seller assumes no responsibility in the case of products returned by mistake or personal items forgotten in the parcels of products returned.
4. Time and method of reimbursement
After the seller has received your return and checked that all the requirements have been observed with, you will receive an email confirming acceptance of the return and Spotti shall proceed with the full refund, that is, if there is a existence of a decreased value of the returned products, you will receive an e-mail in which you'll be notified the amount deducted as a deduction of the reimbursement and Spotti proceeds to reimburse the due fee. Whatever the payment method you use among those available, the refund is activated by the seller as soon as possible, and in any case within fourteen (14) days from the date on which the seller became aware of the exercise of your right of withdrawal, once it has been verified that the withdrawal has occurred in accordance with the above conditions.
The actual time for the re-crediting or restitution of the sums paid by you for the purchase of the products depends on the methods of payment used:
-Purchase by credit/debit card: The refund time depends on the credit/debit card management company, but normally occurs within two statements. We remind you that the currency date of the re-credit is the same as the charge, so you will not suffer any loss in terms of bank interest;
-Purchase via PayPal: The refund will be made to your PayPal account and will be immediately visible. The actual credit card repayment from your PayPal account depends on the organization that issued the card; In case of gift, the reimbursement of sums will be made towards the person who made the payment.
5. Products affected by defects or non-conformity
Without prejudice to the application of mandatory rules to protect the consumer, you can return a product because it suffers from vices or not conform to what ordered, informing the seller, within three (3) days from the day you received the products purchased on spotti.com. For the method products are returned, check sections 1 and 2. Spotti will verify the products you have returned because they suffer from vices or do not conform to what you ordered and will proceed with full refund, including shipping costs and expenses you have suffered to return the products to Spotti. In the event that Spotti notices no defect or lack of conformity in the returned products, you will be informed that your return will not be accepted and you can choose whether to receive back the products purchased. In case you refuse the shipment, Spotti will be entitled to retain the products and the amount corresponding to the purchase price of the products, and reserves the right to claim the costs incurred.
6. Circumstances for changing products
In any case you will not have the option to change the products purchased with others.
7. Product Identification Tag
We kindly remind you that all products offered for sale by the seller are equipped with an identification tag, which is an integral part of the asset. We therefore remind you to try the product without removing the tag, because products will not be accepted deprived of tags.
8. Consumer Code
These conditions for exercising the right of withdrawal, forming an integral part of the general conditions of sale, are governed by the Italian law and in particular by the Consumer Code.