1. Shipment of the order
Spotti can ship to any address within the European Union.
In Switzerland, Norway and United Kingdom a contribution for export customs taxes of € 70 will be added to the shipping costs in the cart. Customs clearance costs will also be borne by Swiss, Norwegian and British citizens.
Spotti also ships outside the European Union. For shipments to Non-EU countries, you can request a personalized quotation to firstname.lastname@example.org, by indicating the delivery address and your tax ID.
In case of payment via bank transfer, Spotti will process the order only after verifying the actual crediting on its bank account. Therefore, the bank processing time should be added to the delivery lead time indicated in the order summary.
In-stock items’ standard shipping is made by express couriers within 2 working days to destinations in Italy, within 5 working days in Europe, within 6 working days for other destinations in the world.
In case of bulky order and/or fragile products, the shipping is made by specialized couriers and the delivery time depends on size and destination of the order.
From the moment the order is placed, the average availability time of each item is indicated in the product sheet. For the calculation of the delivery time, it is necessary to add to the average availability time mentioned above the estimated shipments days with a standard courier or specialized courier, based on the destination and the size of the order.
For example, a product not indicated as in-stock, with a 2-3 weeks availability time, will be in our logistics within a maximum of 3 weeks from the order confirmation. Once the product has been stocked in our warehouses, standard shipping time will be calculated with expected delivery within 2 working days for Italy, within 5 working days in Europe and within 6 working days for all other destinations in the world.
For out of stock products, waiting times don’t include days from August 1 to August 27, while for in stock products shipments occur regularly with the exception of the month of August.
Please note that Spotti cannot deliver to mailboxes (P.O. Boxes).
It is agreed that the delivery terms indicated are intended merely as indicative and not mandatory, given the ongoing Covid-19 health emergency.
2. Order delivery
Deliveries shall be made at the postal address provided by clients when performing the purchase procedure and recorded in the purchase order. Therefore, clients are responsible for the address provided. Sellers shall not be liable for any mistakes related to shipments or wrong delivery of products, due to mistaken or incomplete information provided by clients when filling in their purchase orders.
Unless otherwise specified, Spotti's shipping policy provides delivery to the client at street level. Spotti does not deliver items in apartments nor provide product installation services.
When the client receives the delivery, he/she must write on the transportation documents “goods accepted with reserve” in the presence of the driver. If there is damage caused by the carrier that is not immediately visible, the client will thereby be able to open a complaint with the transportation firm. All orders are insured against theft and accidental damage caused by transportation from Spotti to your delivery address. Once the parcel has been delivered and you have signed for acceptance at the delivery address, the insurance cover ends. To ensure your purchases arrive intact and in perfect condition, we mandatorily require a signature for acceptance upon delivery. Damaged goods that have not been accepted with reserve won't be refunded.
All customers who place an order establish a business relationship with Spotti.it and therefore undertake to accept the delivery of their parcel. If the parcel is not delivered due to customer-dependent causes (wrong address, always absent recipient, incorrect telephone number, etc.) or if the customer refuses delivery, the shipping costs and any customs charges will be deducted from reimbursement due to the customer’s negligence.